Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jil29 ("jil29," "we," "us," or "our") collects, uses, stores, protects, and discloses personal information about individuals ("User," "Player," "you," or "your") who access or use the jil29 online casino platform, including the website at jil29.cam, any associated mobile interfaces, and all games, services, and features offered therein (collectively, the "Platform").

By registering an account, accessing, or otherwise using the jil29 Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

This Policy applies to all personal data collected in connection with the jil29 Platform, regardless of the device or channel through which you access it. It should be read together with our Terms & Conditions, which govern your overall use of the jil29 service.

jil29 operates with awareness of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as administered by the National Privacy Commission (NPC). Our data handling practices are designed to align with these regulations and the rights they afford to Filipino data subjects.

2. Information We Collect

jil29 collects personal information through several channels: directly from you during registration and account use, automatically through your use of the Platform, and in certain cases from third-party sources for verification and compliance purposes. The categories of information we collect include:

2.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, gender, residential address (including city, province/region, and postal code), mobile phone number, and email address.
• Identity Verification (KYC) Documents: Government-issued photo identification (e.g., Philippine passport, driver's license, SSS/GSIS ID, UMID, or PhilSys National ID), proof of address documents, and selfie or video verification images as required to comply with anti-money laundering (AML) regulations.
• Financial Information: Payment method details necessary to process deposits and withdrawals, including GCash account numbers, PayMaya credentials, bank account details (BPI, BDO, Metrobank), and cryptocurrency wallet addresses (USDT, Bitcoin). Note that jil29 does not store full credit card numbers or CVV codes.
• Communications: Messages, inquiries, and feedback you submit to jil29 via live chat, email support, or any other customer service channel.
• Responsible Gaming Preferences: Deposit limits, session limits, loss limits, and self-exclusion requests that you configure on your jil29 account.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, device type and model, operating system and version, browser type and version, screen resolution, and unique device identifiers.
• Usage and Log Data: Pages visited on the jil29 Platform, games played, session duration and timestamps, bet amounts, game outcomes, deposit and withdrawal transaction histories, and click-path data.
• Geolocation Data: Approximate geographic location derived from your IP address, used to verify jurisdictional eligibility for gaming services.
• Cookie and Tracking Data: Data collected via cookies, web beacons, pixel tags, and similar technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

• Identity Verification Providers: Third-party KYC and AML screening services may provide jil29 with verification status results and watchlist screening outcomes.
• Payment Processors: Transaction confirmation data and fraud risk signals from payment partners such as GCash, PayMaya, and banking institutions.
• Analytics Providers: Aggregated, anonymized behavioral data from web analytics platforms to help jil29 understand platform usage trends.

Data Category	Examples	Primary Purpose
Identity Data	Name, date of birth, government ID	KYC compliance, age verification
Contact Data	Email address, mobile number	Account communication, 2FA
Financial Data	GCash number, bank account, wallet address	Deposit & withdrawal processing
Technical Data	IP address, device ID, browser type	Security, fraud prevention
Usage Data	Games played, session time, bet history	Platform improvement, responsible gaming
Location Data	IP-derived region/city	Jurisdictional eligibility check

3. How We Use Your Information

jil29 uses the personal information it collects for the following purposes:

• Account Management: Creating, maintaining, verifying, and administering your jil29 player account, including processing deposits, withdrawals, and account updates.
• Service Delivery: Providing access to games, live casino streams, bingo rooms, and all other features of the jil29 Platform that you are eligible to use.
• Identity Verification and Compliance: Conducting KYC procedures, verifying age eligibility (21+), screening against AML watchlists, and fulfilling regulatory reporting obligations under applicable Philippine gaming and financial laws.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, money laundering, collusion, and other prohibited conduct on the jil29 Platform.
• Customer Support: Responding to inquiries, resolving disputes, processing responsible gaming requests, and providing assistance through live chat and email support.
• Platform Improvement: Analyzing usage patterns, game performance metrics, and technical data to improve the jil29 user experience, fix bugs, and develop new features.
• Promotions and Marketing: Sending you jil29 promotional offers, bonus notifications, and gaming-related updates by email or in-platform notification, where you have not opted out of such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling behavior and triggering appropriate responsible gaming interventions in accordance with our responsible gaming framework.
• Legal Obligations: Complying with applicable laws, court orders, regulatory directives from PAGCOR or other competent authorities, and other legal processes that require jil29 to disclose or retain specific data.

4. Legal Basis for Processing

jil29 processes your personal data on the following legal bases, as applicable under the Philippine Data Privacy Act of 2012 and relevant international frameworks:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the jil29 online gaming service, process transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations, KYC requirements, and regulatory reporting obligations.
• Legitimate Interests: Processing is carried out for jil29's legitimate business interests, including fraud prevention, security monitoring, and platform performance optimization, provided such interests are not overridden by your fundamental rights.
• Consent: For certain non-essential processing activities such as marketing communications and non-essential analytics cookies, jil29 relies on your freely given, specific, and informed consent. You may withdraw consent at any time.

5. Data Sharing and Disclosure

jil29 does not sell, rent, or trade your personal information to any third party for commercial marketing purposes. We may share your information with the following categories of recipients, strictly as necessary:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency payment processors — solely for the purpose of processing your financial transactions.
• KYC and AML Compliance Partners: Identity verification and watchlist screening services that help jil29 meet its regulatory obligations.
• Game Software Providers: Third-party game developers and live casino studios whose software powers the jil29 game library. These providers receive only the technical session data necessary to deliver the game experience.
• IT and Infrastructure Providers: Cloud hosting, database, and cybersecurity service providers operating the technical infrastructure of the jil29 Platform, bound by strict data processing agreements.
• Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission, Anti-Money Laundering Council (AMLC), law enforcement agencies, and courts — when required by law, regulation, legal process, or to protect the rights and safety of jil29 and its users.
• Professional Advisors: Legal counsel, auditors, and consultants, subject to professional confidentiality obligations.

6. Cookies and Tracking Technologies

jil29 uses cookies and similar technologies (collectively, "Cookies") on the Platform to improve user experience, maintain session security, analyze usage, and deliver relevant content. The types of Cookies used by jil29 include:

• Strictly Necessary Cookies: Essential to the operation of the jil29 Platform. These cookies maintain your login session, remember your account preferences, and protect against cross-site request forgery (CSRF). They cannot be disabled without affecting core Platform functionality.
• Performance and Analytics Cookies: Collect anonymized data about how users interact with the jil29 Platform — pages visited, features used, errors encountered — to help us improve the service.
• Functionality Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming configurations to personalize your jil29 experience.
• Marketing Cookies: Used to track your engagement with jil29 promotional content and, where applicable, to serve relevant jil29 offers. These are only activated with your consent.

You can manage or disable non-essential Cookies through your browser's privacy settings. Note that disabling certain Cookies may affect the functionality of the jil29 Platform. Refer to your browser's help documentation for instructions on managing Cookie preferences.

7. Data Retention

jil29 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. Specific retention periods are as follows:

• Account and Identity Data: Retained for the duration of your jil29 account plus a minimum of five (5) years following account closure, as required by applicable AML and gaming regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLC record-keeping requirements.
• Customer Support Communications: Retained for up to three (3) years from the date of the final communication, unless required for longer periods due to an ongoing dispute or legal proceeding.
• Technical and Usage Logs: Retained for up to twelve (12) months in active storage, then archived for up to a further twenty-four (24) months for security and fraud investigation purposes.
• Marketing Preferences: Retained until you withdraw consent or opt out of marketing communications, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual user.

8. Your Rights and Choices

Under the Philippine Data Privacy Act of 2012 and jil29's own privacy commitments, you have the following rights with respect to your personal data held by jil29:

• Right to Be Informed: The right to be notified about how your personal data is being collected, used, and processed — which this Policy fulfils.
• Right to Access: The right to request a copy of the personal data that jil29 holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate, incomplete, or outdated personal information in your jil29 account.
• Right to Erasure: The right to request deletion of your personal data, subject to jil29's legal obligations to retain certain records for regulatory compliance purposes.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive a structured, machine-readable copy of personal data you have provided to jil29, where technically feasible.
• Right to Withdraw Consent: Where jil29 processes data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jil29 has not handled your personal data in accordance with applicable law.

9. Data Security Measures

jil29 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS 1.3): All data transmitted between your browser and the jil29 Platform is encrypted using TLS 1.3 protocols.
• AES-256 Encryption at Rest: Sensitive personal and financial data stored on jil29 servers is encrypted using AES-256 standards.
• Two-Factor Authentication (2FA): Registered jil29 users are strongly encouraged — and in certain cases required — to enable 2FA via SMS OTP to protect account access.
• Access Controls: Strict role-based access controls limit which jil29 staff can access personal data, on a need-to-know basis only.
• Regular Security Audits: The jil29 Platform undergoes periodic penetration testing and security audits by independent cybersecurity professionals.
• Incident Response: jil29 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights, jil29 will notify affected users and the National Privacy Commission within the timeframes required by law.

While jil29 takes every reasonable precaution to secure your data, no method of data transmission or storage over the Internet is 100% secure. You are encouraged to use strong, unique passwords for your jil29 account and to enable two-factor authentication.

10. Children and Minors

The jil29 Platform is strictly intended for individuals who are 21 years of age or older, consistent with the legal gambling age under applicable Philippine regulations. jil29 does not knowingly collect or process personal data of individuals under the age of 21.

If jil29 discovers or receives reliable information that a registered user is under 21 years of age, the account will be immediately suspended, any deposits will be returned (net of applicable processing fees), and all associated personal data will be securely deleted in accordance with our data retention policies and applicable law.

Parents and guardians who believe that a minor may have registered a jil29 account should contact our support team immediately via live chat or email.

11. Changes to This Privacy Policy

jil29 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, jil29 will revise the "Last Updated" date at the top of this page and, where practicable, provide notice to registered users via email or an in-platform notification prior to the changes taking effect.

Your continued use of the jil29 Platform following the posting of a revised Privacy Policy constitutes your acknowledgment of and consent to the updated terms. We encourage you to review this Policy periodically to stay informed about how jil29 protects and manages your personal information.

12. Contact and Data Inquiries

For questions, concerns, data access requests, or complaints regarding this Privacy Policy or jil29's handling of your personal data, please contact us through the following official channel:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the jil29 Platform after logging in to your account.

All privacy-related inquiries are handled in English. jil29 aims to acknowledge all privacy requests within five (5) business days and to complete the processing of verified requests within thirty (30) calendar days, or within the timeframe required by applicable law where longer periods apply.

If you are not satisfied with jil29's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. jil29 will cooperate fully with any NPC investigation or inquiry.